We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, email address, phone number, mailing address.
- Case Information: URLs, screenshots, or supporting documents you share.
- Technical Data: IP address, browser type, device details, and usage patterns.
- Communication Records: Emails, contact form submissions, or chat messages.
We only collect data that is necessary to evaluate service requests, communicate with you, and deliver services effectively.
2. How We Use Your Information
We use your data for the following purposes:
- To evaluate your request
- To contact you with updates or questions
- To process payments and issue invoices
- To personalize and improve our services
- To comply with legal obligations
We do not sell or rent your information to third parties.
3. Sharing Your Information
We may share your information only in the following cases:
- With trusted service providers (e.g., hosting or payment platforms) who help us operate the business
- When legally required to do so (e.g., in response to court orders)
- With your explicit consent
Any third party receiving your information is bound by confidentiality agreements.
4. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system can be 100% secure, we take your privacy seriously and follow best practices in data protection.
5. Your Rights
You have the right to:
- Request access to your data
- Ask for corrections or updates
- Request deletion of your data (subject to legal exceptions)
- Withdraw consent to use your data, where applicable
To exercise these rights, please contact us using the details provided below.
6. Data Retention
We retain your information only for as long as necessary to fulfill service requests, comply with legal requirements, or resolve disputes. Once no longer needed, your data will be securely deleted.
7. Cookies & Tracking
Our website may use cookies or tracking tools to improve user experience and website performance. You can choose to disable cookies in your browser settings. Doing so may affect site functionality.
8. Third-Party Links
This site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing any information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, the effective date at the top of this page will be updated. Continued use of our website indicates acceptance of the revised terms.
10. Contact Us
For questions, requests, or concerns about this Privacy Policy, please reach out:
Email: [email protected]